Employment History

User Support Specialist, International Thomson Publishing Electronic Learning, Belmont, CA
8/97 to present

• Focus on user experience in development of new products.
• Created an on-line technical support FAQ for a web program using Netscape Composer.
• Created a start-up guide for a web-based homepage creation tool.
• Compiled documentation for an XML application.
• Participated in a structured review process of a software test plan.
• Interim Webmaster
• Created procedures and processes for new releases and changes of web pages.
• Provide usage and resource statistics for website. 
• Monitor status of several websites using Siteseer. 
• Contact ISPs to resolve technical issues.
• Create reports from relational database (Oracle) using SQL, SQL Plus, Personal Oracle, and Access.
• Collaborate with Software and QA Engineers to address user support issues.
• Credited with decrease in customer service call volume.

• Incorporated computerized methods of record-keeping.
• Maintained accounts payable and accounts receivable ledger.
• Generated performance and commission reports.

Student Research Analyst, UCLA Department of Linguistics, Los Angeles, CA
1/95 to 4/95

• Studied phonetic qualities of the African language, Tee.
• Recorded and analyzed phonetic data.
• Study resulted in authoring "Vowel Analysis of Tee," published in UCLA Phonetics Lab Working Papers, Spring 1995.

Pastoral Intern, Newsletter Editor, Ministry Team Leader, Valley Korean Community Church, Sylmar, CA
8/94 to 6/96

• Pastoral Intern - Exposed to the day-to day functions of a medium sized multi-ethnic ministry while demonstrating ability to work with others.
• Newsletter Editor - Recruited a team of editors and writers and coordinated planning, writing, editing, production, and distribution of a newsletter.
• Ministry Team Leader - Trained and supervised a group of college-aged volunteers in cross-cultural ministry to Navajo Indians.